If you wish to return any items, you must contact us by email or through our message system before sending anything back to us, and we will work with you to find the best solution. We cannot accept nor are we responsible for unauthorized returns for any reason including if the item(s) were simply not wanted. Any unauthorized return will not be processed.
Underwear is an intimate item of clothing worn next to the skin. For hygienic reasons, it cannot be resold once it has been tried on; as such, most lingerie and underwear stores will not usually accept returns of undergarments. We, however, do not want customers to end up with something that does not fit, so we are prepared to process an exchange for a different size of the same item. We recommend first-time customers order just one or two items to test the fit. We do not accept items as simply not wanted. We only accept and process returns in an exchange for an alternate size.
Refunds will only be given in accordance with your legal rights, and in the case of underwear, this can only be accepted for return and refund in the original packaging and the goods unworn. This does not affect your statutory rights.
Please first contact us at firstname.lastname@example.org regarding your sizing issue so that we may assist in the process as well as prepare for your return. Doing this will help expedite your return/exchange. It is mandatory to contact us to receive a return authorization.
Please send the item(s) in question back within 7 days of receipt in the same condition and packaging as received, with a note verifying which size you would like in exchange. You will need to pay for the return’s postage, but we will pay for the replacement item(s) to be mailed back to you. If sending a high-value package, we recommend using insured mail. If sending from outside the UK, please be sure to write "returned clothing" on any customs forms.
If the size is unavailable, you will be given a refund or store credit in the form of an emailed gift card.
Our Returns Processing Address:
Body Aware Inc.
North Devon, EX32 8AW
If you feel you have received a defective item, please email us at email@example.com. In your email please reply with your name, order number, details of the defect, and some pictures of the defective item if you can.
Unfortunately, we cannot accept items that are purchased from our outlet section or sale items for return.
Shortages or Incorrect Item Received.
If you believe an item has been sent incorrectly or is missing from your package, please let us know immediately (and no later than 7 days after receipt of package).
A Note on Frequent Returns:
Though we try to be flexible with returns, there is a point where we will not be able to accept them when/if a pattern of frequent abuse of returns is recognized by our staff. Body Aware reserves the right to impose a 15% restocking fee on any returns that we receive. Body Aware also reserves the right to no longer accept returns from customers who abuse our return policy, and also to stop taking orders from customers who make erroneous credit card chargebacks.