There are several cogs in the machine of Bodyaware that serve such an important purpose in making this company run smoothly. Without the designer, we wouldn't have unique items to sell, and without fabric cutters and seamstresses, those designs wouldn’t come to life. After the items are made, they’ve got to get out to the customer somehow, right? Well, for that, we have our wonderful shipping department, which also acts as our customer service team! In this segment of Behind Bodyaware, we’ll be focusing on Michael, one of our resident underwear packers/customer service representatives!
A typical day in the life of Michael starts with answering live-chat messages that came in during off-hours! Yes, that’s right. He’s the guy answering all of the chats that you send on our website! He’s always happy to answer any questions you may have, and always with a smile on his face!
The next big task on Michael’s to-do list, along with the rest of the shipping team, is fulfilling the orders that come in! It includes looking through our large warehouse of items for the orders on each sheet, taking them out of stock, and packaging them carefully to be shipped out in the afternoon!
The last big task on Michael’s daily to-do list is to sort in underwear shipments that we get in from local manufacturers. He has to sort them out, count them according to color, size, and style, and then he helps with getting them organized onto our shelves. Sometimes there’s a lot to sort through, and without him and the other shipping team members, we certainly wouldn’t be as organized!
Though those are his biggest tasks, some other things you can find Michael doing around the office are gift wrapping orders, emailing customers back about order inquiries, and any other tasks that need to be done around the warehouse! He does so much for us, and we're definitely glad to have him around!
What do you think would be your favorite part about working in the shipping warehouse/customer service team with us? Let us know in the comments!